1. The vehicles will always be of a luxury/executive standard.
2. The vehicles will always been washed & valeted before every job
3. The vehicles will always be maintained to the manufactures standards &         be checked regularly for wear & tear.
4. The vehicles will all be fitted with satellite navigation.
5. The vehicles will all have air conditioning

1. The driver will always be smartly dressed.
2. The driver will be trained to drive efficiently & courteously
3. The driver will be polite and patient with clients
4. The driver will always be on time.
5. The drivers will not exceed working time regulations.

1. The office will handle bookings effectively & efficiently
2. The office will never over book vehicles to provide flexibility for delays.
3. The office will be on call to provide support whilst there are drivers
    working.
4. The office will monitor flight information & traffic conditions for drivers.
5. The office will provide information to clients regarding charges &
    accounts.